Call Center Suite
We are offering Hosted Call Center Suite Predictive Dialer built for high level of call centers experience.
This Call Center Suite is very much helpful for single user, small business and big enterprise covering all needs of Call Center and catering it on unbeatable price.
Our Call center Suite makes stuff easy. We set up dialers on our higher end machines, configure your agents, campaigns and call settings. You can possess a completely working call center in much less than a day time.
Our hosted dialer utilizes multiple tools and features to assist your agents speak to as many people as possible and deal with each call productively.
By making use of a hosted alternative, you don’t need to spend big consulting and assistance neither you have to pay for license for each.
You only spend for what you require, when you require it, and you’re not really tied into any lengthy term agreements or left forking out for a option which doesn’t match your company.
Features
- Manual, Progressive or Predictive dialing
- Do not call list
- Call back scheduling
- Transfers and Conferencing
- Music on hold
- Call Dispositions
- Call Monitoring and intervention
- Call Recordings
- Answering Machine Detection
- Inbound, outbound and blended
- Interactive voice response (IVR)
- Voice Mail to Email
- Individual extensions
- Auto Dialing Speed Control
- Data Handling
- Campaign Management
- Lead Recycling
- Scripts
- Real-Time Reports
- Inbound report
- Inbound report by DID
- Outbound calling report
- Outbound summary interval report
- Agent reports
- Agent status detail
- Agent performance detail
- Export Call reports and etc